Frequently Asked Questions

To Ensure a Comfortable Stay

Our FAQ page will assist you in answering all the questions you may have upon arrival! We wish you a comfortable stay at Broadway Plaza Hotel.

Q: What is the minimum age requirement to check into the hotel?

A: The minimum age is 21 years old and a valid government issued photo ID is required to check-in.

Q: What is your debit/credit card policy?

A: All rooms must be guaranteed with a valid debit/credit card and expiration date. The hotel does not accept prepaid credit cards. 

We do not charge the credit card at the time of booking. The credit card is used as a guarantee only to hold the room. We do get a pre-authorization of $100.00 on the credit card that you provided to guarantee the reservation at the cancellation cutoff, 48 hours prior to your arrival. It must be valid at that time, or we reserve the right to cancel the reservation as it is no longer guaranteed.

The amount is based on the required refundable security/incidental charges deposit of $200.00. Again, we do not charge the credit card and ONLY get a preauthorization hold but that is held against any credit limits you may have. You will need to present your chip and pin credit card and government issued photo ID when establishing credit at check-in.


The remaining $100.00 of the $200.00 required security/incidental charges deposit (phone, movies, room service, possible room damages etc.) is due at check-in. If paying for your deposit by credit card, the credit card will be authorized for an additional $100.00. If paying the security deposit by cash, it will be $200.00. Any unused portion will be released if paying by credit card or refunded if paying by cash, at check-out. You will need to present your chip and pin credit card and official photo ID when establishing credit at check-in.

We release the authorization hold on your credit card on the day you depart, and the release is processed the following day. It is then up to your credit card company to release the authorization hold on their end and each company has their own release policies, which we have no control over. Release policies vary and can be anywhere from 3-30 days, but you would need to contact your credit card company to see what their policy is. You can always pay in cash when you arrive, but as mentioned previously, the credit card must be valid at 3:00 PM (Eastern Standard Time) 48 hours prior to arrival or we reserve the right to cancel the reservation.

Arrangements can be made to prepay if you desire, and you would need to contact the hotel to get the proper documentation needed.

Q: Do you have a facility fee? If so, how much is it and what’s included?

A: Yes, we charge a daily facility fee of $9.95 plus taxes. This fee includes the following:

  • In room welcome snack
  • Nespresso espresso machines in room 
  • Three bottles per day of Poland Springs bottled water
  • All local and domestic long-distance phone calls
  • Wi-Fi in sleeping rooms and public spaces

Q: What time is check-in and check-out?

A: Check-in time is 3:00 PM EST and check-out is 12:00 PM EST. If you arrive before 3:00 PM and your room is not ready, we are happy to store your luggage for you. Late checkouts are available upon request for a fee, based on availability.

Q: Does the hotel store luggage?

A: We store luggage before check in and day of departure only. We do not store luggage overnight. Each guest is able to store up to two pieces of luggage on a complimentary basis. Any additional luggage will cost $5.00 per piece.

Q: Does Broadway Plaza Hotel allow pets?

A: We only allow service animals for guests with physical handicaps/limitations.  We do not allow emotional support animals of any kind.

Q: Is the hotel a non-smoking property?

A: All guest rooms and public spaces are 100% non-smoking. There is a smoking penalty fee of $250 if it is determined there was smoking of any kind in the room or public spaces. This includes vaping as well.  

Q: What is the hotel’s cancellation policy?

A: Our cancellation policy is by 3:00 PM, Eastern Standard Time, 48 hours prior to your check-in date.  If you cancel after that time, you will be charged the first night’s room and tax and any remaining days of your reservation will be canceled.  Please hold on to any confirmation or cancellation numbers as they will need to be provided for any future claims.

If the reservation is non-refundable, no modification or cancellation will be granted.

If the reservation was made through a third-party website, cancellations must be made directly with the third party. The hotel is not authorized to cancel, and cannot provide refunds, for any third-party reservations.

If the reservation is part of a group, please refer to the group contract for specific cancellation policies.

Q: Will the hotel accept packages on my behalf?

A: Yes. We accept all packages and do not charge a fee. Please make sure your name is clearly listed on all packages sent to the hotel for identification purposes.  

Q: Is the hotel wheel-chair accessible?

A: Yes, ADA-accessible rooms are available and can be reserved by contacting the hotel directly.

Q: Is parking available?

A: We work with 2 Standard Parking garages in the area and they are located at 800 Sixth Avenue or 7-11 W. 28th Street. 800 Sixth Avenue (currently open Monday through Friday from 6 AM to 10 PM) is an indoor lot located on 28th Street between 6th Avenue and Broadway on the right hand or south side of the street. It is immediately right past the Bank of America branch. 7-11 W. 28th Street, open 24 hour per day, is an outdoor located on 28th Street between Broadway and 5th Avenue and is on the left hand or north side of the street.

Both garages are self-park public garages located one block from the hotel.  Parking is very limited and on a first come, first serve basis and you cannot reserve a parking space in advance.  We have no affiliation with them but are able to get our guest’s a discounted rate of $35 per 24 hrs.  Over size vehicles and SUV's are $45 per day.

Please let the Front Desk know you are parking at the garage before you go to pay and they will provide you with a text that you will use when paying. Present your claim ticket to the cashier at the parking garage and the discounted rate will be offered when paying for and picking up your vehicle.

Q: How can I book a group stay?

A: Any bookings of 8 or more rooms over similar dates is considered a group and must be booked through the Sales Department. Group services are not available if the reservations are booked electronically or via the internet and may be canceled upon the hotel's discretion. If you are interested in booking a group or obtaining more information, please contact us at reservations@broadwayplazahotel,com or call the hotel Monday-Friday from 9 AM-5 PM. 

Q: Do the guest rooms have minibars?

A: No

Q: Are cribs available?

A: Cribs and Pak n Plays are available at no charge.

Q: Do the guest rooms have hair dryers?

A: Yes

Q: Is the lobby reception and check-in service available 24/7?

A: Yes


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